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Jimena
Technical Support Agent
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Competencies
Experiencia demostrada en Technical Support & Troubleshooting.
Experiencia demostrada en Customer Support (Chat, Email, Phone).
Experiencia demostrada en Ticket & Case Management.
Experiencia demostrada en SLA Compliance.
Experiencia demostrada en CRM & Support Tools.
Education
Languages
Summary
Technical Support Agent buscando nuevas oportunidades
Experience
Technical Support Agent
Resolved technical and operational issues for internal users through ticketing systems. Handled 30–40+ daily support requests via chat, email, and phone. Troubleshot system access, account, and internal platform issues. Met SLA targets while maintaining high user satisfaction. Collaborated with internal teams to ensure continuity of operations
Technical Support Advisor II
Assisted customers with technical issues and account-related inquiries. Provided step-by-step troubleshooting for platform and transaction issues. Delivered accurate, empathetic, and customer-focused support. Maintained quality and security compliance in all interactions
HR Assistant II – Disability, Leave & Services
Managed employee cases related to leave and disability processes. Maintained confidential records and performed consistent follow-ups. Provided internal support ensuring timely case resolution
Customer Service Associate
Handled customer inquiries related to orders, returns, and tracking. Managed high-volume interactions in a fast-paced environment. Ensured efficient and customer-focused resolutions
Administrative Assistant
Managed schedules, documentation, and administrative workflows. Performed basic accounting and organizational tasks. Supported daily business operations