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Joan
Virtual Assistant with 6+ years of customer service experience
Video resume
Virtual Assistant
I would really love to start working as a virtual assistant.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided customer support and maintained client satisfaction in call center environments.
Retention StrategiesIntermediate
Engaged in customer retention efforts to improve client loyalty and reduce churn.
Issue Escalation HandlingIntermediate
Managed escalated customer issues to resolve complaints effectively.
Floor SupportBeginner
Supported team members on the floor with operational and customer support tasks.
Summary
Experienced call center agent seeking a virtual assistant role to leverage customer service and support skills.
Key Achievements
- Accumulated over 6 years of experience working in call centers since 2017
- Developed skills in customer service, retention, escalations, and floor support
- Gained diverse role experience across multiple customer support functions
Skills
Customer ServiceRetention StrategiesIssue Escalation HandlingFloor Support
Published on CazVid - Jul 3, 2025