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Property Management & Operations Professional with 8+ years of diverse experience
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Competencies
Managed full property lifecycle including onboarding, leasing, maintenance, and lease retention.
Reviewed and improved workflows, created SOPs, and implemented technology solutions to increase efficiency.
Analyzed transaction data, investigated fraud trends, and prepared detailed reports for decision-making.
Handled client requests, managed owner communications, and prepared compliance documentation.
Led team initiatives, refined operational workflows, and guided staff to achieve operational goals.
Education
Languages
Summary
Versatile professional with over 8 years of experience in property management, operational coordination, and fraud analysis. Skilled in streamlining workflows, managing full property cycles, and leading teams to operational excellence. Adept at leveraging technology, conducting data analysis, and...
Key Achievements
- Led full-cycle property onboarding and managed leasing processes, ensuring operational efficiency.
- Streamlined workflows and introduced new technology to enhance team performance and scalability.
- Investigated and analyzed fraud trends, delivering detailed reports and action plans to mitigate risks.
Experience
PROPERTY MANAGER
Responsible for the full-cycle property onboarding process., Overseeing all administrative facets of the leasing process, including applicant vetting and lease finalization., Lead the full resident life cycle, ensuring operational excellence across maintenance logistics, financial collections, and...
JR. OPERATIONS COORDINATOR
Create action plans, automation, and lead flows., Review processes, systems, and workflows., Manage lead sources, Inside Sales performance status, and time-off schedule., Elaborate buyers and sellers disclosures, amendment drafts, commission disbursement authorizations., Review all relevant...
FRAUD AND RISK INVESTIGATOR
Analyze data to identify fraudulent transactions and their trends., Perform interviews to investigate reported clients., Elaborate reports with new fraud schemes and action plans delivered.
CUSTOMER SERVICE REPRESENTATIVE
Handle clients’ requests and complaints through back-office tasks., Track inventory and service deliveries., Organize invoices, double-check charges, and verify payments.
PROPERTY COORDINATOR
Plan monthly day-to-day operations for Housekeeping, Maintenance, and Front Desk., Elaborate reports and communicate with property owners about the management and their profit., Create SOPs to standardize processes and their adaptabilities.