This is my profileContact via CazVidJocelyn
Customer Service Specialist with 5+ years in retail and office environments
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Competencies
Provided comprehensive customer support in various roles including BPO, retail, and postal services.
Handled data entry, invoice processing, and maintained accurate records in financial and postal contexts.
Effectively communicated with clients, suppliers, and team members in English and Spanish.
Processed sales and transactions efficiently using point-of-sale systems in retail settings.
Resolved customer inquiries and complaints to maintain positive customer experiences.
Education
Languages
Summary
Experienced in handling customer inquiries, processing transactions, and maintaining records in diverse environments.
Key Achievements
- Handled customer inquiries and technical support requests at FUSION BPO SERVICES, ensuring high-quality service.
- Maintained accurate financial data, processed invoices, and verified transactions at PAUL DAVIS RESTORATION.
- Provided postal services, performed transactions, and maintained shipment records at REXALL PHARMACIES / CANADA POST.
Experience
Customer Service Representative
Handle customer calls for inquiries or technical support request., Provide high-quality customer service and resolve client issues., Achieve daily, weekly and monthly sales targets.
Accounts Payable Assistant / Data Entry Clerk
Record accounting and commercial transactions, process and verify supplier invoices., Review financial data for accuracy and maintain updated accounts payable records., Handle phone calls related to claims received at the office. Schedule appointments for project managers, update clients on claim...
Post Office Clerk
Providing customer service by receiving and sending mail and packages., Conduct transactions such as money orders, postal banking and fee collections., Maintain records of shipments, receipts, and other postal operations.
Sales Associate
Assist and advise customers to understand their needs and offer suitable products., Process sales using point-of-sale systems and handle transactions efficiently., Resolve customer inquiries, and complaints to ensure a positive experience.