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Jocsan
Customer Service Agent (Bilingual /Temporary Job 4 months
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Competencies
Experiencia demostrada en Azure App Services.
Experiencia demostrada en Functions.
Experiencia demostrada en Logic Apps.
Experiencia demostrada en API Management.
Experiencia demostrada en Azure Container Apps.
Education
Languages
Summary
Customer Service Agent (Bilingual /Temporary Job 4 months buscando nuevas oportunidades
Experience
Cloud Solution Architect – Customer Success / Health & Resiliency
Lead customer-facing technical engagements focused on Azure workload health, resiliency, availability, and operational readiness.. Conduct workload reviews and technical deep dives to assess architecture, identify operational risks, and prioritize remediation based on customer outcomes.. Assess Azure PaaS, containers, networking, identity, and governance designs and provide recommendations aligned with Microsoft best practices.. Advise on business continuity and resiliency considerations, including backup and disaster recovery, high availability, and RTO/RPO objectives.. Translate technical findings into actionable remediation guidance and communicate recommendations to customer stakeholders and internal teams.. Partner with CSAMs, engineering, and field teams to resolve technical blockers and support customer success.
Senior Analyst – Customer Success Management / AI Advisor
Customer-facing technical advisory role focused on Azure AI and modern application scenarios.. Designed and implemented Azure AI Search solutions, including indexing pipelines, skillsets, vector search, and data enrichment.. Deployed and managed Azure OpenAI Service (GPT models, embeddings, content filtering, quotas).. Implemented Azure AI Document Intelligence for document processing and data extraction workflows.. Supported Microsoft Copilot and Copilot Studio configurations for conversational AI scenarios.. Managed Azure Machine Learning workspaces, model deployments, and MLOps pipelines.. Delivered Azure AI Studio demonstrations and capability assessments to identify business use cases.. Applied Responsible AI practices, including content safety, governance, and ethical AI controls.. Advised customers on cost optimization, performance, and security for AI workloads.
Azure Support Engineer – App Services (Stage 2)
Provided advanced technical support for Azure PaaS workloads, specializing in Azure App Services and application modernization scenarios.. Owned end-to-end troubleshooting for Web Apps, Function Apps, Logic Apps, API Management, Static Web Apps, and container-based App Services.. Supported application deployment and automation using Azure CLI, PowerShell, ARM templates, Bicep, Azure DevOps, and GitHub.. Diagnosed and resolved complex identity and access issues involving Azure AD, OAuth 2.0, OpenID Connect, JWT, SAML, WS-Fed, and SCIM.. Managed custom domains, DNS zones/records, SSL/TLS certificates, and certificate lifecycle using Azure Key Vault.. Implemented and troubleshot Azure Front Door, Azure CDN, Application Gateway, and Load Balancer for high availability and performance.. Supported containerized workloads on Azure Container Apps and AKS, and Linux-based hosting (Apache, Nginx, FastCGI).. Guided customers on Azure Governance and Security best practices (Policies, RBAC, Management Groups, Resource Locks).. Performed performance, scalability, and availability troubleshooting using Azure Monitor, Application Insights, and Log Analytics.. Collaborated with internal engineering and escalation teams, delivering root cause analysis and customer-focused resolutions.