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Joel

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Guayaquil,Guayas,Ecuador
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Competencies

Microsoft ExcelIntermediate

Demonstrated experience with Microsoft Excel.

Microsoft WordIntermediate

Demonstrated experience with Microsoft Word.

Microsoft PublisherIntermediate

Demonstrated experience with Microsoft Publisher.

Microsoft PowerpointIntermediate

Demonstrated experience with Microsoft Powerpoint.

macOS NumbersIntermediate

Demonstrated experience with macOS Numbers.

Education

Business Administration
Tecnológico Sudamericano
Biomedical Engineering
Yachay
Completed 2021
Programming
Oscus

Languages

enNative

Experience

CUSTOMER SUPPORT ASSISTANT

AMERICAN CALL CENTER
2014 - 2019

Provided information to local and international passengers., Supported supervisors and trained new team members.

DIGITIZER

SMS ECUADOR

SALES AND CUSTOMER SUPPORT AGENT

VACATION MYRTLE BEACH/GREENMOTION
2021 - 2022

Managed inventory using the SMS platform., Improved product tracking and reporting accuracy for logistics operations.

NIGHT SHIFT

VACATION MYRTLE BEACH
2022 - 2025

Assisted English-speaking clients with reservations and travel inquiries for one year and a half., Upgraded to sales and customer support lead at Greenmotion Miami and Orlando offices along with the logistics, guides and contracts through Excel sheets of car rentals for MiamiDestinos and SalesRentaCar.

DATA ANALYST, GA4 PROGRAMMER

VISTADASH
2022 - 2025

Analyzed sales performance and web traffic data, detecting and resolving errors on customer websites., Maintained proper functionality of tools using HTML & CSS through Google Analytics., Created and delivered reports across multiple platforms for management and development teams.

Skills

Microsoft ExcelMicrosoft WordMicrosoft PublisherMicrosoft PowerpointmacOS Numbers
Published on CazVid - May 17, 2026
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