This is my profileContact via CazVidJoel
Customer Service and Technical Support Specialist with International Business Experience
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Competencies
Skilled in addressing client needs, providing solutions, and ensuring customer satisfaction.
Experienced in troubleshooting hardware/software issues, software updates, and system maintenance.
Proficient in organizing reports, managing administrative tasks, and supporting recruitment activities.
Excellent command of English, facilitating effective collaboration and client interactions.
Education
Languages
Summary
Dedicated professional with hands-on experience in customer service, technical support, and administrative roles. Skilled in problem-solving, team collaboration, and adapting to diverse environments. Currently pursuing international business studies, ready to bring value to dynamic teams.
Key Achievements
- Assisted in administrative and recruitment tasks at UCSD, enhancing organizational efficiency.
- Secured business funding for clients by analyzing their financial statements at One Park Financial.
- Provided excellent customer service, resolving client inquiries effectively at NS Outsourcing.
- Supported franchise operations by troubleshooting and maintaining POS systems at Wendy's.
Experience
International Business Student
Assist in the organization, completion of various administrative tasks and collaborate in the recruitment process.. Provide assistance in the production of reports and administrative acts.. In charge of carrying out the Annual Operational Plan of the Mantenimiento de la Red Este.
Financing Agent (Sales)
Providing business funding based on the last three business bank statements of the merchant.
Customer Service Agent
Provides customer service by dealing closely with users, assisting with their needs and questions.
POS Tech Supporter
Providing support to Wendy ́s franchises, including basic troubleshooting, assistance with installing new softwares, updating programs, restarting credit card readers, correcting schedules, running grind sales and getting in touch with vendor to update payroll, onboarding new hires and terminating employees.