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Johan
Voice & Logistics Specialist with 5+ years' experience in customer service and logistics
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Competencies
Provided assistance and troubleshooting for customers via inbound calls in a high-volume environment.
Tracked and managed loads, coordinated schedules, and ensured consistent communication for delivery teams.
Communicated effectively through phone, email, and platform updates, ensuring team alignment.
Assisted production and dispatch teams, providing backup support as needed.
Education
Summary
Experienced professional with a strong background in customer support, logistics coordination, and team collaboration, ensuring efficient operations and excellent client interactions.
Key Achievements
- Managed and supported an average of 100 hours of monthly phone interactions as a Voice Agent.
- Coordinated logistics operations ensuring timely arrivals, departures, and accurate cargo handling.
- Handled 44 hours of inbound customer service calls weekly, resolving various app-related issues.
Experience
VOICE AGENT
I take a monthly average of 100 hours regular phone time, and about 80 hours of back up at the floor for the Nesting teams., Occasionally, I provide support as well for the production agents.
LOGISTICS COORDINATOR
I track loads the company hauls in order to achieve arrivals and departures always on time, as well as making sure the correct cargo is loaded., It includes processes such as making and receiving phone calls, sending and replying email chains, reporting updates through the channels created for that...
VOICE ADVISOR
I take 44 hours of inbound calls per week, in order to help Cash App customers with any kind of issues they face., The most relevant tasks include but are not limited to review payment history, attempt account access workflows, provide time frames for payments, and troubleshoot issues with the app...