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Johandson
Customer Support Representative at Ibex – Lyft
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Competencies
Skilled in managing customer data and interactions to improve service efficiency.
Expertise in managing inbound and outbound calls with professionalism and empathy.
Strong ability to clearly convey information and resolve issues effectively.
Knowledgeable in safety protocols and legal compliance in customer support scenarios.
Education
Languages
Summary
Experienced in handling high-priority safety cases, ensuring compliance and customer satisfaction. Proficient in CRM, call handling, and communication, with a strong commitment to safety standards.
Key Achievements
- Resolved high-priority safety cases, ensuring compliance with legal protocols.
- Maintained 100% adherence to safety and legal standards in escalated driver inquiries.
- Efficiently managed complex app and account security issues, enhancing user safety.
- Consistently delivered high-quality support, contributing to improved driver satisfaction.
Experience
Customer Support Representative (Tier 2 Safety)
Resolved escalated driver inquiries regarding app functionality, account security, and service-related issues.. Managed high-priority safety cases, ensuring 100% adherence to legal protocols and company compliance.. Authored precise, detailed reports for complex cases using internal CRM tools and databases.. Provided professional, empathetic support in high-pressure situations, maintaining top-tier performance metrics.
Skills
Video Transcript
Video Transcript 1
Hello, my name is Johanson Briseño, and I've been working in the BPO industry for about one year already. Now I'm looking for a new opportunity, and I'm a responsible and a multitasker person, and I'm eager to grow.