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Johanna
Customer Service Specialist
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Competencies
Demonstrated experience with Customer Service Excellence.
Demonstrated experience with Communication & Interpersonal Skills.
Demonstrated experience with Sales Support & Client Engagement.
Demonstrated experience with High-Pressure Environment Management.
Demonstrated experience with CRM Systems & Data Management.
Education
Languages
Summary
Customer Service Specialist open to new opportunities
Experience
Customer Service Specialist
Manage high-volume inbound and outbound customer interactions. Resolve customer issues, ensuring a positive and efficient experience. Process orders, service requests, and account updates accurately. Maintain CRM records and service documentation. Collaborate with internal teams to ensure timely resolutions
Recruitment Interviewer
Conduct structured interviews and candidate evaluations across LATAM. Assess communication skills, cultural fit, and role alignment. Provide clear and structured feedback to hiring teams. Ensure a professional and positive candidate experience
Client Engagement & Ticketing Support
Assisted customers with ticket sales, reservations, and travel inquiries. Managed booking changes, delays, and customer concerns. Delivered real-time solutions to ensure smooth passenger experiences. Maintained accurate reservation records and documentation
Appointment Setter / Sales Support
Engaged with potential clients and scheduled appointments. Maintained CRM data and tracked interactions. Applied persuasive communication and objection-handling skills. Supported lead generation and sales processes
Customer Service Representative
Performed operational and customer service tasks with accuracy. Monitored key metrics to improve efficiency and reduce costs. Maintained strong organization and attention to detail
Cabin Crew – First Class
Delivered luxury, personalized service to First Class passengers. Ensured safety and compliance with international aviation standards. Managed high-pressure situations and complex passenger needs. Built strong relationships with international clientele
Airport Operations / Customer Service
Assisted passengers throughout the airport processes. Managed airport fee control with high accuracy. Developed strong attention to detail and operational discipline
Peer Support Volunteer
Provided emotional support and guidance to colleagues during high-stress operational situations. Strengthened crisis management and interpersonal communication skills. Promoted team well-being and resilience through active listening and support. Applied Psychological First Aid principles following critical incidents
Community Volunteer
Supported community programs focused on inclusion and safe environments for children. Contributed to initiatives promoting social integration and teamwork