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Johel
Reporting Analyst
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Competencies
Experiencia demostrada en Excel.
Experiencia demostrada en Python (Pandas).
Experiencia demostrada en SQL.
Experiencia demostrada en Looker Studio.
Experiencia demostrada en Forecasting.
Education
Languages
Summary
Reporting Analyst buscando nuevas oportunidades
Experience
WFM Analyst
Analyze historical volume and performance data to forecast staffing needs and build data-driven agent schedules.. Track real-time workforce metrics and adjust scheduling to maintain service level targets.
Labeling Specialist
Performed quality assurance on AI training datasets, validating labeled data against accuracy and consistency standards.. Applied structured review processes to identify and correct labeling errors, supporting reliable dataset outputs.
Escalation Specialist
Built business reports and presentation materials for Weekly and Quarterly Business Reviews (WBR/QBR) from operational data.. Partnered with leadership to translate reporting insights into process improvements.. Designed workflow automations to reduce manual processing and improve team efficiency.. Managed Jira workflows, ticket routing, and case distribution to streamline escalation handling.