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John
Translator | Interpreter | Data Entry | Teacher
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Competencies
Experto en traducción de documentos técnicos y generales entre inglés y español.
Experiencia en manejo de consultas complejas y resolución de problemas para clientes internacionales.
Habilidad para coordinar múltiples proyectos de manera eficiente, cumpliendo plazos y objetivos.
Dominio de herramientas de Microsoft Office para la creación de documentos y análisis de datos.
Capacidad para utilizar Google Workspace para la colaboración y gestión de proyectos en línea.
Education
Languages
Summary
Traductor e intérprete con sólida experiencia en atención al cliente y gestión de proyectos, enfocado en la satisfacción del cliente y la eficiencia operativa.
Key Achievements
- Aumenté la satisfacción del cliente al 100% en contratos anuales de mantenimiento en Atlantic Zeiser GmbH.
- Manejé con éxito reservas y ajustes de vuelos, resolviendo problemas de manera eficiente en IGT Solutions.
- Implementé procesos de entrada de datos que mejoraron la eficiencia del flujo de trabajo en proyectos de traducción.
- Diseñé flujos de trabajo confiables que optimizaron el soporte al cliente en Maper S.A.
Experience
Translator | Interpreter | Data Entry | Teacher
Resolved different projects associated with client needs in a remote way. Made data entry processes using pdf documents into excel templates. Translated different word and pdf documents into spanish to be published on Amazon Books by a spanish writer. Provided proofreading services for different kind of Bachelor Degree Documents enhancing clarity, style, grammar and vocabulary used. Provided assistance as a medical interpreter and medical billing with Pharmbills and with a doctor’s office located in Argentina. Voluntary Job providing english and math classes to teenagers. Assisted customers with computer´s technical issues
Customer Service - Travel Associate
Assisted customers with Travel Issues in both languages worldwide. Managed reservation issues in a timely manner performing multiple tasks. Created New reservations and flight adjustments daily. Handled up to 40 calls daily, depending on cases types. Tested the Navigator App alongside developers, checking and reporting bugs daily
Customer Service Representative
Led Customer Services worldwide, with a primary focus on the Americas. Handled yearly maintenance contracts, ensuring 100% post sale service satisfaction. Provided customer training and software updates relevant to their field. Created and implemented customer excel forms from scratch for company records. Ensured Customer Compliance with ISO Standards in timely manner. Made Translation of Handbooks and Service Manuals for Customer Training. Logistic processes with spare parts including billing, export and import procedures. Followed up weekly customer assistance in accordance with the established schedule
Customer Assistance Manager
Delivered and offered support services locally. Designed reliable workflows for daily customer assistance. Managed and scheduled the local support team on a weekly basis. Led training for newly hired technicians and customers’ personnel. Handled logistic processes associated with spare parts and local inventories. Coordinated, tracked and ensured smoothly delivered parts to clients. Ensured annual basis customer support via maintenance contracts