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Johnny

HR Leader with 15+ years of expertise in global HR operations and transformation

Contact

San José, San José, Costa Rica
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Competencies

HR Operations ManagementExpert

Oversaw HR processes and KPIs in North America & LATAM, ensuring compliance, efficiency, and service quality.

Project & Change ManagementAdvanced

Led multiple HR transformation projects, implementing new policies, systems, and structures across regions.

Performance & Talent DevelopmentAdvanced

Directed performance management, employee relations, and career development initiatives to support growth.

Compensation & Benefits StrategyAdvanced

Designed pay structures, managed benefits programs, and ensured regulatory compliance for diverse regions.

Leadership & Team ManagementExpert

Supervised regional teams and provided strategic guidance to leadership on HR policies and organizational issues.

Education

Bachelor - Attorney at Law
ULACIT
Completed 2018
Licenciatura - Attorney at Law
ULACIT
Completed 2027
Micro Master in Human Resources
TEC - Tecnológico de Costa Rica
Completed Present

Languages

SpanishNative
EnglishFluent C2

Summary

Senior HR leader with over 15 years of global experience in HR management, process optimization, and organizational development. Skilled in leading cross-functional teams, managing complex projects, and implementing strategic initiatives for multinational organizations. Adept at driving HR...

Key Achievements

  • Led HR operations and workforce planning across multiple countries, managing teams over 40 professionals.
  • Drove process improvements and automation initiatives to enhance HR service quality and efficiency.
  • Managed end-to-end HR projects including benefits, payroll, and organizational design for multinational organizations.

Experience

People Solutions Center HR Manager

Concentrix
2023 - 2026

Held the role of PSC HR Operations Manager with responsibility for leading a multi-geographical team of over 40 professionals., Accountable for the management of North America & LATAM HR processes, KPIs and Monthly Operational Reviews covering both Front Office and Back Office operations.,...

Governance Ops Manager

Genpact
2022 - 2023

Served as People Manager with direct supervision of two team members, providing leadership and performance guidance., Led regional performance management processes, including annual bonus and merit increase cycles for Costa Rica and Guadalajara., Owned end-to-end HR operations, including...

HRBP / Ben & Comp Manager

Genpact
2019 - 2022

HR Project Manager & HR Consultant

B&T Consulting Group
2017 - 2019

Served as Senior Project Manager Consultant for HR initiatives supporting Walmart GBS Latin America on behalf of B&T Consulting., Provided end-to-end project management governance for initiatives across Costa Rica and Mexico, including project planning, implementation timelines, cost...

US Benefits SME, Sup, Manager - Regional Recruitment Team Lead - Project Manager & Vendor Manager

IBM - HPE - First Data
2005 - 2017

Skills

HR Operations ManagementProject & Change ManagementPerformance & Talent DevelopmentCompensation & Benefits StrategyLeadership & Team Management
Published on CazVid - May 17, 2026
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