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Stanley
Sales Leader with 12 years of experience in sales and customer management
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Competencies
Directed sales teams, set targets, and developed strategies to grow revenue.
Maintained and expanded client portfolios across different roles and industries.
Provided troubleshooting and solutions for mobile devices in a high-pressure environment.
Managed transportation logistics, ensuring on-time deliveries and customer satisfaction.
Facilitated onboarding and practical training for new employees.
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Summary
Experienced sales leader and customer support supervisor with a strong background in team management, relationship building, and technical troubleshooting. Skilled in Salesforce over the past six years, creating reports, dashboards, and workflows, seeking to leverage my technical and leadership skills in a Salesforce admin role.
Key Achievements
- Managed and guided a team of 12 sales professionals, fostering a high-performance culture
- Expanded client accounts through strategic planning and relationship nurturing
- Led a team of 20 support specialists providing advanced technical troubleshooting
Experience
Sales Leader
Managing and guiding a 12 Member Team of Sales Executives and Account Managers, Setting sales targets, Creating strategies to expand the book of accounts, Fostering a high-performance sales culture
Sales Account Manager
Nurturing and expanding relationships with existing business clients, Managing a large portfolio of over 500 accounts, Achieving and exceeding sales goals, Identifying upsell and cross-sell opportunities, Ensuring the satisfaction of clients
Advanced Tech Support Supervisor
Leading a 20 Members Team of highly skilled technical support agents, Providing advanced troubleshooting and solutions for cellphone and mobile device issues, Overseeing daily operations, Coaching and mentoring team members, Ensuring exceptional customer service
Logistic Coordinator
Managing the logistics and transportation of goods, Coordinating the pickup and delivery of loads across the entire U.S., Maintaining a streamlined supply chain, Meeting deadlines, Ensuring customer satisfaction
Sales Executive
Engaging with residential customers through cold calling, Educating customers about the company's energy solutions, Building rapport and understanding energy needs, Offering cost-effective energy plans
On the Job Trainer
Facilitating the training and development of new employees, Providing practical, real-world training experiences to new hires