This is my profileContact via CazVidJonathan
Customer Service & Support Specialist with diverse administrative experience
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Competencies
Delivered customer assistance focused on information accuracy and issue resolution in call center settings.
Managed medical records, scheduled appointments, and coordinated with medical professionals in healthcare environments.
Handled multiple tasks efficiently, adapting to high-pressure environments in customer support and healthcare administration.
Ensured clear communication with customers and patients to facilitate understanding and efficient service.
Education
Languages
Summary
Dedicated professional experienced in customer support and healthcare administration, skilled in multitasking, problem-solving, and communication. Proven ability to support team operations and ensure customer satisfaction.
Key Achievements
- Provided efficient customer assistance at Teleperformance, handling multiple tasks in high-pressure environments.
- Maintained accurate patient records and coordinated medical appointments at Ministerio de Salud.
- Supported team collaboration and communication in both customer service and administrative roles.
Experience
Teleoperator
Assisted customers by providing accurate information and resolving issues efficiently., Ensured customer satisfaction by emphasizing clear communication and empathy., Supported team members by handling multiple tasks and adapting to high-pressure environments.
Employer’s Assistant (Administration)
Updated and maintained patient records to ensure accurate medical documentation., Scheduled appointments and coordinated with specialists including dentists and pulmonologists., Assisted patients with instructions and guided them to appropriate medical services.