This is my profileContact via CazVidJonathan
Customer Service & Technical Support Specialist with cross-industry experience
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Competencies
Delivered customer service via in-person, phone, email, and chat channels in various industries.
Provided technical assistance for McAfee and Cox products, troubleshooting client issues.
Effectively communicated with customers through calls, emails, and chats, including risk and fraud management.
Participated in fraud and risk management activities within telecom and banking sectors.
Managed customer inquiries through calls, emails, and chat, ensuring seamless support across platforms.
Education
Languages
Summary
Dedicated customer service professional with experience in telecom, banking, rental services, and software support, proficient in multichannel communication and risk management.
Key Achievements
- Provided customer service and technical support across diverse environments including car rentals, telecom, banking, and software
- Handled multiple communication channels including calls, emails, and chat to ensure customer satisfaction
- Progressed from customer service roles to technical support, demonstrating skill adaptability and growth
Experience
Customer service agent
Customer service on desk, Email reserves follow up
Customer service agent
Customer service agent (Calls), Fraud Department (Calls), Risk Manager (Calls), Banking department (Emails, chat), Customer Service agent (Calls)
Law Student
Technical support
Technical support (Mcafee), Technical support (cox)