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Customer Support & Business Operations Specialist with 7+ years in client services and back-office management
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Competencies
Provided client assistance via phone and email, resolving issues efficiently across different platforms and services.
Utilized Zendesk CRM and managed back-end processes including order management, vendor verification, and inventory control.
Coordinated travel schedules, verified service providers, and supervised client welcome calls in luxury travel support.
Received training in online marketing, sales strategies, and social media outreach to expand business reach.
Education
Languages
Summary
A dedicated professional with over 7 years providing exceptional customer support, back-office management, and travel coordination. Skilled in CRM tools, client communication, and multi-channel sales support, committed to enhancing operational efficiency and customer satisfaction.
Key Achievements
- Assisted business owners with LLC, Corporation, and Nonprofit filings, providing expertise on state-specific requirements and post-formation support.
- Delivered 24/7 luxury travel support, verifying providers, supervising welcome calls, and managing schedules for error-free client experiences.
- Managed multiple sales channels including Shopify and Amazon, overseeing inventory, restocks, and customer support, enhancing operational efficiency.
Experience
Business Support Representative
Assist business owners with LLC, Corporation, and Nonprofit filings, state-specific requirements, and post-formation services via phone and email using Zendesk.
Customer Support & Back-Office Specialist
Provided 24/7 luxury travel support for U.S. clients, verified providers and itineraries, supervised welcome calls, and coordinated schedules to ensure error-free trips.
Online Marketing & Sales Trainee
Trained in online marketing, sales strategies, and social media outreach.