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Jonathan
Customer Service Representative with 3+ years of client support expertise
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Competencies
Handled customer inquiries, issue resolution, and support across multiple platforms and industries.
Effectively conveyed information, mediated disputes, and facilitated understanding between clients and stakeholders.
Resolving app-related issues, navigation challenges, and process disputes through troubleshooting and guidance.
Proficient in Microsoft Office Suite and basic computer operations to support customer service activities.
Adjusting approaches based on diverse customer needs and evolving platform applications.
Education
Languages
Summary
Dedicated customer service representative with over 3 years experience supporting clients in logistics and marketplace platforms, skilled in problem resolution and communication.
Key Achievements
- Provided comprehensive support that improved courier satisfaction and operational efficiency at Teleperformance
- Managed inquiries about performance-related programs, ensuring accurate guidance for customers and couriers
- Supported buyers and sellers by assisting with ticketing processes and resolving system-related issues in a resale marketplace
Experience
Customer Service Representative
Provided comprehensive support to couriers by resolving app-related issues, assisting with navigation, and mediating between couriers and customers or stores to address delays or payment challenges., Managed inquiries about performance-based programs, benefits, and promotions, ensuring accurate information and guidance., Delivered efficient solutions by leveraging tools and processes to enhance courier satisfaction and operational efficiency.
Customer Service Representative
Provided expert assistance to customers in a resale secondary marketplace, supporting buyers and sellers through various stages of the ticketing process., Assisted buyers with system navigation, locating tickets transferred via third-party apps, and resolving app-related issues through effective troubleshooting., Supported sellers by educating them on platform use, policies, and resolving disputes.