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Digital Learning Specialist with 5+ years in corporate training and development
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Competencies
Experience designing, developing, and streamlining corporate training programs and materials.
Provided voice-over services for training materials and corporate initiatives, establishing the individual as the official voice of Oportun.
Facilitated accurate communication between English and Spanish speakers in specialized fields.
Coordinated educational plans and monitored progress in educational settings and corporate training projects.
Developed and delivered lesson plans for language instruction and corporate training.
Education
Languages
Summary
A dedicated professional experienced in designing and implementing efficient corporate training programs, creating engaging training materials, and providing bilingual communication and voice-over services.
Key Achievements
- Designed a specialized training program for Oportun, enhancing efficiency and bypassing introductory modules
- Developed and implemented a new training agenda at Oportun, reducing trainers' workload and eliminating Saturday sessions
- Created a brand template used across Oportun's organizational branding efforts for 2023 and 2024
Experience
Sr. Digital Learning Specialist
Designed and developed a specialized training program requested by the Senior Vice President (SVP), which was successfully implemented across the organization. This program streamlined the training process, allowing employees to bypass introductory modules and directly access assessments, thus...
OportunPAS Trainer
Developed and delivered training for new company products, reaching a wide audience from entry-level agents to senior SVPs. This included creating comprehensive training materials and leading sessions across the organization., Implemented a new training agenda that streamlined the training process,...
Think-E Leon Site Coordinator
Developed personalized educational plans in collaboration with school coaches to address students' individual needs., Monitored student attendance and progress closely, ensuring continuous improvement in the educational process.
Bilingual Medical Interpreter
Facilitated accurate communication between English and Spanish speakers in specialized fields such as government, banking, emergency services, legal, and medical areas., Ensured precise interpretation of terminology and protocols in various contexts.
English Teacher
Designed and implemented lesson plans to support students' advancement in learning English., Provided an effective learning environment to develop language skills.
OJT (On the Job Trainer)
Served as a role model for call handling and trained new hires in the practical application of theoretical knowledge., Provided feedback and coaching to new employees, ensuring effective integration into the team.
Customer Service Representative
Managed customer inquiries related to billing, TV programming changes, and technical support., Effectively resolved issues and provided assistance to customers in various areas.