Jonny

Cox

Troubleshoot and resolve communication issues (internet, phone, service disruptions)., Assist customers with billing inquiries and process payments., Guide customers through plan upgrades or downgrades based on their needs., Offer and sell relevant service or equipment upgrades when appropriate., Process equipment changes (modems, routers, phones, etc.) as requested by the customer., Provide excellent customer service and ensure customer satisfaction., Balance technical support with effective upselling and cross-selling strategies.

Uber Eats

Efficiently managed holiday scheduling for multiple restaurant partners, ensuring seamless Uber Eats service continuity, Conducted comprehensive order reviews to maintain high-quality service standards and minimize potential customer issues, Provided technical support to restaurants regarding equipment requirements for processing Uber Eats orders, Collaborated with restaurant partners to troubleshoot operational challenges and optimize order fulfillment processes, Maintained accurate restaurant information and scheduling records within Uber Eats platform, Demonstrated strong problem-solving skills by addressing restaurant and order-related inquiries promptly and professionally

Delivered personalized recommendations and solutions to customers by actively listening and addressing their specific needs., Provided accurate information about menu items, including portions, ingredients, and potential allergens, showcasing attention to detail and clear communication., Effectively upsold additional products by identifying customer preferences, demonstrating persuasive communication and sales skills., Collaborated with team members to ensure seamless communication of order details, emphasizing teamwork and cross-functional coordination., Maintained composure under pressure during peak service times, demonstrating multitasking and problem-solving abilities.

Walmart

Managed high-volume customer inquiries through digital and phone channels, Processed customer returns, exchanges, and account-related issues efficiently, Maintained detailed documentation of customer interactions and resolutions, Demonstrated proficiency in handling complex customer service scenarios

Amazon

Supported customers with order tracking, product information, and account management, Resolved shipping, delivery, and product-related issues with precision and empathy, Maintained a high customer satisfaction rating through effective communication, Navigated multiple digital platforms to provide comprehensive customer support, Processed refunds and exchanges while adhering to company policies