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Jordan
Customer Support Specialist with 10 years of multi-industry experience
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Competencies
Delivered high satisfaction customer support across telecommunications and healthcare sectors.
Managed insurance claim requests, reprocessing, and appeals with accuracy at Solvo Global.
Transcribed medical documents accurately, supporting healthcare providers and research.
Supported legal teams with research, drafting, and case exhibit preparation.
Developed and facilitated training programs, providing coaching and evaluation feedback.
Education
Languages
Summary
Over 10 years of diverse experience in customer service, medical transcription, legal assistance, and technical support, demonstrating strong communication, documentation, and problem-solving skills in fast-paced environments.
Key Achievements
- Handled insurance claims at Solvo Global, ensuring accurate processing and timely payments.
- Provided comprehensive medical transcription and office coordination support at Perfect Serve.
- Assisted attorneys with legal research, documentation, and case management at Maximus Law Firm.
Experience
Medical Claims Specialist
Contacted insurance companies to request claim reprocessing and ensure timely payments., Uploaded and tracked claims and appeals information in internal systems with high accuracy., Maintained detailed documentation and followed up to resolve discrepancies efficiently., Demonstrated strong...
Medical Transcriber
Assisted patients, nurses, and physicians with medical transcription and research., Managed calendars, scheduled appointments, and sent prescriptions to pharmacies., Provided accurate and timely transcription and office coordination support.
Legal Assistant
Assisted attorneys with legal research, drafting documents, and case management., Prepared exhibits, evidence, and documentation for hearings and trials., Managed schedules and coordinated meetings for the legal team.
Trainer Assistant
Developed and facilitated engaging training programs to enhance employee skills., Evaluated training outcomes and provided individual coaching.
Customer Service Representative
Resolved customer inquiries promptly, achieving high satisfaction levels., Utilized CRM software to manage customer accounts and communication channels.