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Jordi
Document Collection Specialist
Video resume
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Competencies
Demonstrated experience with Managing Systems and Processes.
Demonstrated experience with Administrative Tasks.
Demonstrated experience with Social Media Management.
Demonstrated experience with Transaction Coordination.
Demonstrated experience with CRM Management.
Education
Languages
Summary
Professional profile
Experience
Document Collection Specialist
Contacted clients to obtain necessary documentation for legal cases.. Uploaded and organized documents in the CRM system.. Streamlined communication using email templates and automations.
Virtual Assistant
Managed various administrative tasks and processes, eventually growing to the role of listing coordinator and manager.. Handling social media and content creation.. Handling customer relations and intake.. Handling bookkeeping and transactions coordination.
Sales Representative
Acquired new customers and services using Salesforce.. Achieve sales targets and keeping top performance.. Customer engagement and relationship building.. Keeping and updated product knowledge.
Customer Service Representative
Handled customer inquiries and provided support across multiple industries.. Resolving customer complaints.. Document customer interactions.. Sharing information about products and services.. Generating leads.
Manager
Oversaw operations and staff in a managerial role.. Food inspection. Customer service. Creating sales presentations.
Administrative & Executive Assistant
Coordinate real estate listings from preparation to publication.. Manage transaction files and ensure documents are complete and properly signed.. Prepare and organize contracts, disclosures, and listing documentation.. Upload and manage property listings through the MLS using systems such as Matrix and Xposure.. Maintain and update the client database using Podio.. Communicate with clients, agents, and vendors to collect documents and coordinate timelines.. Schedule showings, open houses, and listing-related activities.. Use DocuSign to manage signatures and ensure compliance with transaction requirements.. Collaborate with the team through Slack and manage tasks using Trello.
Administrative Assistant & Social Media Manager
Managed daily administrative operations and business communications.. Maintained membership records, registrations, and client accounts.. Handled basic bookkeeping tasks and tracked memberships and payments.. Provided customer support through email and online communication.. Managed and organized the company inbox and internal communications.. Developed and managed social media content across business platforms.. Created graphics, promotional posts, and marketing content to increase engagement.. Managed and optimized paid advertising campaigns for promotions and events.. Scheduled and published content to maintain a consistent online presence.. Used Mindbody to manage memberships, scheduling, and client information.
Skills
Video Transcript
Virtual Assistant
Hi, my name is Jordy Silva. I'm from Bogota, Colombia. I'm looking for a virtual assistant position. Thanks to my experience with over three years of service as a dedicated virtual assistant for a prominent real estate company in Texas. I've not only refined my administrative abilities, but also demonstrated a strong attitude for managing systems and processes.