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Customer Service & Interpretation Specialist with 8+ years in call center industry
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Competencies
Provided support and information to customers and stakeholders, facilitating communication and issue resolution.
Performed interpretation for workers' compensation cases, enabling effective communication between parties.
Engaged in soft sales and customer retention activities to maintain client relationships and promote services.
Handled medical documentation related to workers' compensation, ensuring accurate and timely record keeping.
Supported back office functions including data entry, scheduling, and administrative tasks within call center roles.
Education
Languages
Summary
Dedicated customer service specialist with over 8 years in call centers, skilled in interpretation, medical documentation, retention, and soft sales. Proven ability to support clients effectively and manage diverse responsibilities in fast-paced environments.
Key Achievements
- Handled diverse customer service roles, including scheduling, claims, and claim information in workers' compensation.
- Gained expertise in medical documentation and workers' compensation, managing multiple areas and developing a broad skill set.
- Contributed to customer retention, soft sales, and lead generation, demonstrating versatile call center capabilities.
Experience
Customer service and Interpretation Representative
Customer service and Interpreter representative for workers compensation companies, helping employees, employers, adjusters and case managers to facilitate communication., Providing customer service in scheduling appointments, set claims, and provide information of claim details to callers.
Loyalty and Retention Specialist
Worked in different roles in the call center industry for over 8 years., Developed different skills in customer service, retention, collection, back office, soft sales and lead generation., Managed different areas as medical documentation in the workers compensation field.