This is my profileContact via CazVidJorge
Customer Service & Sales Advisor with 3+ years of experience in telecommunications and insurance sectors
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Competencies
Delivered personalized insurance and mobile service advice, focusing on customer needs and retention strategies.
Conducted cold sales and service profiling to match customer profiles with suitable products and solutions.
Utilized active listening techniques to understand customer needs and recommend appropriate services.
Provided technical guidance on mobile services in a call center environment to support customer inquiries.
Education
Summary
Experienced advisor skilled in customer service, sales, and technical support in telecommunications and insurance sectors. Focused on understanding client needs and delivering tailored solutions to enhance satisfaction and retention.
Key Achievements
- Provided insurance advice for household protection, electrical, and gas services at AYESA, focusing on customer needs and retention.
- Enabled sales and service guidance for mobile and home services for Movistar Colombia at Convertia, by profiling customer needs and executing active listening.
- Offered technical and sales support for mobile services via call center at Atento Colombia, incorporating soft skills for cold sales and customer engagement.
Experience
Asesor comercial servicio al cliente
Asesoría en seguros de protección para el hogar del servicios eléctricos y de gas, de igual forma de la venta y retención de los mismos.
Asesor comercial ventas
Asesoría en servicios móviles y hogar y tecnología con la campaña de movistar Colombia, donde se le brindaba al cliente según su necesidad y por medio de un perfilamiento el servicio más adecuado por medio de ejecución de habilidades blandas y escucha activa.
Asesor comercial técnico call center
Asesoría comercial y técnica en el funcionamiento de servicios móviles, ventas en frio, ejecución de habilidades blandas y escucha activa.