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Jorge
Customer Service & Logistics Support Specialist with 4+ years in Transportation & Support
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Competencies
Experience handling customer inquiries, troubleshooting, and account support over multiple roles.
Coordinated with providers and managed transportation documentation for timely and compliant deliveries.
Created and managed reports on operational metrics such as handle time, occupancy, and attendance.
Maintained accurate records of shipping and transportation documents, resolving discrepancies promptly.
Proficient in Google Suite, Microsoft Excel, and communication skills for data entry and analysis.
Education
Languages
Summary
Experienced in transportation support, document control, and real-time analytics with a focus on operational efficiency and customer satisfaction.
Key Achievements
- Assisted clients with trip modifications, cancellations, and payments at OSI, ensuring smooth operations.
- Managed shipping documents and transportation logs to ensure compliance and operational efficiency at PGS 360.
- Provided real-time KPI support and generated productivity reports, maintaining operational targets at Telus International.
Experience
Customer Service & Logistic Support
Provide assistance over the phone, ticket or email to Charter UP customers in regards to changes on their trips like: itinerary modifications, add/remove passengers or buses, cancellations, etc., Coordinate with bus provider in order to confirm if changes requested can be perform, complete all...
Document Controller
Managed and maintained accurate records of shipping documents, delivery receipts, and transportation logs to ensure compliance with company policies and client requirements., Coordinated with logistics and transportation teams to verify the receipt and proper documentation of delivered loads,...
Real Time Analyst (WFM)
Managed and create reports for the designated account such as handle time, occupancy, attendance and any other productivity report., Responsible to send emails about the different reports to the Operations of the account on a timely manner., Provider real time support to the operation to make sure...
Customer Service Representative
Assist customers over the phone with any question related to their service with Koodo account such as billing, troubleshooting, upgrades, plan and feature changes., Worked over 4 years as Help Desk agent providing assistance to the different departments of the account on any job related inquiry or...