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Customer Support Agent with technical troubleshooting & bilingual skills
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Competencies
Applied technical knowledge to resolve device and account issues via phone and chat platforms.
Utilized bilingual (English and Spanish) skills to assist customers effectively in technical support and customer service roles.
Engaged in customer interactions to promote services, resolve doubts, and facilitate payment agreements.
Knowledge of programming languages (Java, Python) and basic Excel, supporting troubleshooting and communication tasks.
Demonstrated strong written and spoken communication skills, including pronunciation, intonation, and empathy in customer interactions.
Education
Languages
Summary
Experienced bilingual customer support agent with proficiency in technical troubleshooting, customer service, and basic programming skills, committed to delivering effective solutions.
Key Achievements
- Provided technical knowledge and troubleshooting for device issues at Atlantic International BPO
- Guided customers through device setup and first use processes at Atlantic International BPO
- Handled multiple customer service roles including payment collection, troubleshooting, and account verification across multiple companies
Experience
Bilingual Agent
Provide technical knowledge and troubleshooting steps for different issues with their devices., Guide customers to determine if their devices need to be sent for repair and process tickets., Teach customers basic steps for setup and first uses
Bilingual Agent
Convince customers of the benefits of having contract with us, Answer any doubts or questions, Read and have customer agree with terms and conditions
Bilingual Agent
Outbound and inbound calling to collect payments, Convince customers to arrange a payment agreement or a promise to pay
Bilingual backoffice and chat agent
Handle incoming tickets, Provide troubleshooting steps for in-game issues with inventory or technical errors. Help players verify their accounts that had been hacked or lost.