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Jorge
Loan Officer with 10+ years of customer service and technical support
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Competencies
Delivered high-quality service and maintained a 95% customer satisfaction rate.
Managed helpdesk operations, technical troubleshooting, and system monitoring for multiple teams.
Engaged in sales strategy, customer negotiations, product demonstrations, and relationship management.
Led support teams in troubleshooting and technical resolution, with focus on process improvement.
Fluent in English and Spanish, facilitating communication with diverse clients.
Education
Languages
Summary
Loan Officer with extensive experience in customer service, support, and sales, proficient in bilingual communication, now seeking to leverage technical skills and client management expertise in remote roles.
Key Achievements
- Oversaw the car loan application process for over 500 clients annually
- Reduced helpdesk ticket resolution time by 30%
- Improved system uptime to 99.9% across support teams
Experience
Loan Officer
Overseeing the car loan application process, Working closely with customers to find the best loan options, Ensuring high-quality service and competitive pricing, Participating in the entire process from front to back end including underwriting and purchase orders process.
Helpdesk Support
First support level for all applications used in windows for daily basis bank performance, Managed access for the company, Virtual desktop support MS office general support, including cloud services and exchange duty Sempra Energy Tier 1 Helpdesk
Tier 2 helpdesk
Monitor above 200 branch office for Bancomer to assure proper system operation, Verify the correct function of tool (HP BSM), Report any anomalies of the operation systems, Create, follow up, and update trouble ticket, Make report of the performance of the tool and operation server levels.