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Jorge
Customer Service & Tech Support Specialist with 6+ years experience
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Competencies
Delivering high-quality support to ensure customer satisfaction and loyalty.
Resolving technical issues and assisting users in platform-related contexts.
Using Salesforce and Oracle to track performance and manage customer interactions.
Overseeing real-time performance and coaching teams for continuous improvement.
Promoting services and meeting sales goals through tailored customer support.
Education
Languages
Summary
Dedicated customer service specialist with over six years of experience in diverse support roles, excelling in building rapport, resolving issues, and driving customer satisfaction.
Key Achievements
- Progressed through roles from customer service to assistant contact center manager
- Provided technical support and customer service for diverse clients across multiple industries
- Leveraged CRM tools like Salesforce and Oracle to track and improve performance
Experience
Customer Service and Tech Support Specialist
Resolving issues, Assisting users, Ensuring a smooth, high-quality customer experience
Assistant Contact Center Manager
Provided customer service and tech support for a transportation platform, Promoting services, Resolving technical issues, Ensuring customer satisfaction, Overseeing real-time performance, Coaching teams, Driving productivity through continuous improvement and adherence to company standards