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Customer Service & Sales Specialist with 3+ years of retail experience
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Competencies
Delivered personalized customer interactions to close sales and support sales teams.
Performed weekly stock checks, merchandise codification, and inventory analysis.
Utilized KPI metrics to optimize advertising campaigns and improve sales strategies.
Created visual content using Photoshop, Illustrator, InDesign, After Effects, and Canva.
Utilized Word, Excel, PowerPoint, Access, Forms, and Planner for reporting and organization.
Education
Languages
Summary
Experienced in retail customer service, stock management, KPI analysis, and graphic design, with a strong focus on sales closing and inventory control.
Key Achievements
- Provided personalized customer service to close sales and manage stock controls at multiple retail outlets
- Analyzed KPIs to design effective advertising campaigns and enhance customer engagement
- Managed merchandise entry, stock analysis, and order preparations across different stores
Experience
Presential Customer Service/ Seller
Personalized customer service to close deals and sales., Weekly stock controls., Weekly reports to replacement of the merchandise, Cash flow control.
Community Manager, Presential Customer Service
KPI analysis to make effective advertising campaigns, Personalized customer service for effective sales closing, Contact with influencers for advertising campaigns, Visit to locals for visuals and support the sales team every weekend.
Presential Customer Service
Diary merchandise entry and exit control., Stock control and analysis in warehouse., Preparation of orders to another stores of the company., Codification and tagged in of the merchandise who comes into the warehouse.