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Customer Service with Problem-Solving expertise in tech and communication
Contact
Competencies
Applied communication and problem-solving skills to address customer concerns and ensure satisfaction.
Handled basic technical issues related to company services, documenting interactions for quality assurance.
Translated calls and written communications between English and Spanish to facilitate better understanding.
Collaborated within teams and maintained accuracy in documentation and issue resolution.
Education
Languages
Summary
Dedicated customer service representative experienced in technical support, communication, and documentation, fluent in English and Spanish.
Key Achievements
- Documented call interactions and resolved technical issues for enhanced customer support
- Provided proactive customer service and managed order discrepancies effectively
- Displayed strong language skills by translating English and Spanish interactions
Experience
Customer Service Representative
Documenting call interaction., Resolving tech issues for company services., Translating from English to Spanish and Spanish to English., Providing proactive customer support., Checking damaged or missing orders.