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Customer Success Specialist with 5+ years in tech and support
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Competencies
Handled customer inquiries, troubleshooting, and follow-ups across multiple roles.
Resolved hardware and software issues for Amazon devices and GPS units.
Led onboarding processes for Cisco’s CX Cloud platform and trained customers on hardware and software use.
Consecutive interpretation for medical, financial, and customer service contexts between English and Spanish.
Managed customer accounts, billing processes, and service requests across roles.
Education
Languages
Summary
Experienced in onboarding, technical troubleshooting, and bilingual interpretation, with a strong focus on customer satisfaction and support within tech and service industries.
Key Achievements
- Led onboarding teams for CX Cloud platform at CISCO, organizing customer activation and support.
- Resolved technical and account issues for Amazon device users, assisting with policy adherence.
- Provided bilingual interpretation across diverse sectors, facilitating clear communication in complex situations.
Experience
D2AS Associate & SDS Off Road Support
Assist Flex drivers with account management and delivering concerns while researching and following Amazon’s policies., Troubleshoot and resolve issues for Amazon’s Fire and Kindle line of products., Resolve Customer inquiries about their products and assist in the initial setup of devices.
Lifecycle program manager/Customer Success Specialist - CX Cloud Onboarding & Adoption
Lead and organize onboarding teams for corporate users for the CX cloud platform., Research and analyze data regarding customer mergers, buyouts, and corporate changes, to create or update the customer's internal network structure, providing support to the CX cloud platform., Hold meetings...
Customer care/support rep
Taking care of incoming calls and emails from customers, Perform hardware and software troubleshooting, Teach customers how to use different software features and how to install and use the various GPS units through training sessions performed over video or phone calls, Taking care of new hardware...
bilingual interpreter, L4 category
consecutive interpretation of medical, insurance, financial, and customer service situations, from English to Spanish and backward.