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Jorge
Ingeniero De Soporte TI Nivel Bilingüe
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Competencies
Experiencia demostrada en IT Asset Lifecycle Management (ITAM/ALM).
Experiencia demostrada en Obsolescence Control.
Experiencia demostrada en CapEx/OpEx Budget Planning.
Experiencia demostrada en Hardware Standardization.
Experiencia demostrada en Asset Governance.
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Summary
Ingeniero De Soporte TI Nivel Bilingüe buscando nuevas oportunidades
Experience
Systems & Infrastructure Engineer II
Directed enterprise IT asset lifecycle for 200,000+ endpoints nationwide, consistently keeping technology obsolescence below 12%.. Owned technical strategy and vendor evaluations (HP, Dell, Lenovo, Apple) for ~130M MXN in infrastructure investments, aligning standards with Walmart Global Technology.. Engineered modern workplace and reliability improvements (Intune, Autopilot, diagnostics) that enabled zero‑disruption laptop refreshes and cut P0/P1 incidents by 30%.
IT Infrastructure & Strategy Consultant
Standardized OS images and baseline architecture for 200,000+ devices and 150,000 users, aligned with global corporate standards.. Led a 5–10 person infrastructure support leadership team, coordinating solutions and workarounds for incidents escalated from Bentonville, Arkansas.. Guided simultaneous strategic infrastructure projects for enterprise clients, reporting directly to IT leadership and ensuring consistent delivery quality.
Operations & Logistics Leader
Directed operational logistics, emergency management, and resource allocation in high-capacity environments across Riviera Maya, demonstrating critical thinking and team leadership.
On-Site IT & Infrastructure Engineer
Owned a core server/application stack in a startup-like environment, ensuring stability and availability for day-to-day operations.. Provided hands-on on-site support and incident resolution for web and mobile deliverables, acting as the primary technical point of contact.
IT Infrastructure Administrator
Implemented data-driven monitoring and optimization (SQL, Python, Linux) that improved network availability and KPI performance by 5–45%, depending on region.. Conducted technical enablement sessions for Movilnet engineering teams on proprietary optimization platforms, increasing their autonomy in diagnosing and resolving issues.. Collaborated with cross-functional Ericsson teams to translate KPI trends into concrete remediation actions, helping reduce recurrence of critical incidents.