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Customer Service & Technical Support Specialist with 5+ years in client relations
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Competencies
Applied personalized client support and maintained relationships to enhance client retention.
Provided remote troubleshooting and resolved hardware, software, and device-related issues.
Utilized effective communication techniques to deliver exceptional client service and technical assistance.
Generated additional revenue by recommending relevant products and services to clients.
Managed multiple client accounts and technical support tasks efficiently within deadlines.
Education
Languages
Summary
Dedicated customer service and technical support specialist with over five years of experience in client relations, technical troubleshooting, and sales support. Skilled in managing key accounts, diagnosing hardware and software issues, and maintaining high levels of client satisfaction.
Key Achievements
- Managed key accounts and maintained close relationships with corporate clients, resulting in improved client retention.
- Provided personalized support to new and existing clients, ensuring their satisfaction and loyalty.
- Diagnosed and resolved complex technical issues across a range of electronic devices, while also generating additional sales through product recommendations.
Experience
Customer Service and Corporate Relations Agent
Provided personalized support and assistance to both new and existing clients, ensuring their satisfaction and loyalty through effective communication and quick solutions., Maintained close relationships with corporate clients, managing key accounts and ensuring their needs were prioritized, resulting in improved client retention., Gained experience in credit card management, advising clients on financial products, activating cards, managing limit increase requests, and resolving payment and charge issues.
Technical Support and Sales Agent
Provided remote technical support to clients to resolve hardware, software, and electronic device-related issues., Diagnosed and solved complex technical problems across a wide range of devices, including computers, mobile phones, and entertainment systems., Generated additional sales by recommending complementary products and services.