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HR Specialist with 5+ years of expertise in talent acquisition and employee relations
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Competencies
Managed recruitment processes, including sourcing, interviewing, and hiring candidates.
Handled employee engagement and conflict resolution to maintain a positive work environment.
Organized onboarding and training programs for new employees.
Ensured adherence to company policies and employment regulations.
Education
Summary
Dedicated HR professional with over 5 years of experience specializing in talent acquisition, employee engagement, and HR policy compliance.
Key Achievements
- Led talent acquisition initiatives for multiple departments, improving hiring efficiency.
- Developed and implemented employee engagement programs to reduce turnover rates.
- Coordinated onboarding and training sessions for new hires, enhancing onboarding experience.
Experience
Operations Manager
Oversee the company’s remote staffing and logistics outsourcing services for U.S.-based companies., Manage day-to-day operations, leading the recruitment and coordination of bilingual (ENG/ESP) professionals across Latin America., Ensure top-level performance in functions such as dispatch, track & trace, customer service, AP/AR and sales support among others., Collaborate closely with clients to understand their operational needs, build efficient remote teams, implement SOPs and KPIs, and streamline processes for greater productivity., Support payroll management, HR compliance, and contribute to client account growth by delivering scalable, cost-effective solutions.
Junior Account Manager
Managed the end-to-end coordination of LTL and FTL shipments, including quoting, booking, and scheduling to ensure efficient transportation solutions for customers., Provided high-quality customer service, accurately handled data entry, and monitored shipments through track and trace operations., Proactively engaged with prospects to onboard new clients, fostering strong business relationships and contributing to company growth.
Road Side Assistance Representative
Handled inbound calls from Jaguar-Land Rover Roadside Assistance customers, providing prompt and effective solutions for unexpected vehicle issues., Assisted with emergencies such as flat tires, dead batteries, and locked doors, while efficiently coordinating towing services and other necessary support., Ensured a seamless customer experience by delivering clear guidance, maintaining professionalism under pressure, and swiftly resolving concerns to uphold brand standards.
Freight Coordinator
Responsible for quoting, booking, and scheduling LTL and FTL shipments while ensuring seamless coordination between customers and carriers., Provided exceptional customer service, managed data entry and billing processes with accuracy, and handled track and trace operations to ensure timely deliveries., Proactively reached out to prospects to onboard new clients, strengthening business relationships and expanding the company's customer base.
Operations Supervisor - US Domestic freight division
Supervised and led both the Customer Service and Carrier Sales teams, ensuring seamless daily operations and adherence to company standards., Trained and mentored team members, fostering a high-performance work environment while providing hands-on support to resolve operational challenges., Managed carrier sales operations by quoting competitive rates in the spot market, booking shipments, and maintaining strong relationships with carriers., Oversaw customer service functions, including shipment tracking, issue resolution, and real-time updates to clients., Collaborated with upper management to implement process improvements and drive operational efficiency.
Customer Service Specialist
Oversaw shipment tracking and tracing, ensuring accurate real-time updates for customers., Performed detailed data entry, maintained internal systems, and provided immediate solutions via email and phone to address customer concerns., Focused on delivering a high level of service to enhance customer satisfaction and streamline logistics operations.
Contract verification department
Assisted customers in verifying their contracts with Ambit Energy, ensuring that all provided information was accurately recorded and that the selected plans met their needs., Conducted thorough reviews to identify and correct any discrepancies, maintaining compliance with company policies and regulatory standards., Delivered clear and professional communication to enhance customer confidence and satisfaction.