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Customer Service & Content Moderation with 4+ years of experience in Telecom and Social Media
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Competencies
Guided team efforts and collaborated to improve service and moderation processes.
Effectively interacted with customers and team members to resolve issues and improve services.
Made decisions in content moderation and customer support to maintain quality standards.
Provided technical assistance related to internet, phone, and TV services at AT&T.
Moderated and classified social media content to adhere to community guidelines.
Education
Languages
Summary
Experienced professional skilled in technical support, customer relations, and content moderation with a proven track record in Telecom and social media sectors.
Key Achievements
- Resolved diverse customer technical issues and billing inquiries at AT&T, ensuring high satisfaction levels.
- Promoted and sold multiple services to a wide customer base, contributing to revenue growth.
- Moderated user-generated content across social media platforms to maintain community standards and safety.
Experience
Customer Service Agent
Assisted customers with technical issues concerning internet, phone, and TV services., Resolved billing inquiries and ensured high levels of customer satisfaction., Promoted and sold internet, phone, and TV services to potential and existing customers., Collaborated with team members to improve...
Content Moderator
Moderated user-generated content across multiple social media platforms, ensuring adherence to community guidelines., Classified and filtered videos, posts, and comments to maintain a safe environment for users., Collaborated with cross-functional teams to address content issues and improve...