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Experience
Agent
Customer service for one year, helping clients with payments, reading billing statements, and addressing late fee inquiries., Worked in the QA department for 6 months., Served as Team Lead for another 6 months.
Agent
Assisted clients with taking their orders for personal use or business.
Agent
Managed two different types of campaigns for Medicare., Filtered clients to determine qualification for plan A or B and transferred them to the next agent.
Freelancer
Worked for an insurance agency making cold calls to potential clients regarding auto warranties., Conducted roofing inspections.
Legal Assistant
Assisted attorneys with bankruptcy and immigration cases., Conducted client consultations and transferred them to attorneys., Managed the retain process and set up payment plans and appointments., Organized client documents for case filing.
Agent
Handled outbound and inbound calls for clients needing help with unsecured debt., Qualified clients and referred them to debt specialists.