This is my profileContact via CazVidJose
Customer Service and Sales Professional with 10+ years of diverse industry experience
Contact
Competencies
Provided efficient, high-quality support across healthcare, insurance, and retail domains, resolving issues on first contact.
Conducted telemarketing and client outreach to promote products and services, meeting sales and performance targets.
Interpreted in various settings including legal, educational, and medical, ensuring accurate communication.
Reviewed and determined eligibility for medical and social services, maintaining confidentiality and compliance.
Utilized Microsoft Office Suite and data entry at 35 WPM to process and manage client information and reports.
Education
Languages
Summary
Experienced professional skilled in customer service, sales, interpretation, and eligibility determination. Proven ability to adapt across industries and achieve role-specific goals with strong communication, problem-solving, and technical skills. Committed to delivering excellent support and...
Key Achievements
- Met performance goals in sales at Ventes Mexico, including customer satisfaction and lead conversion.
- Handled complex customer inquiries across healthcare, government, and insurance sectors, achieving first-call resolution.
- Developed multi-faceted skills in interpreting, client eligibility, and service coordination, demonstrating adaptability and progression.
Experience
Sales
Would call and receive calls from clients to sale final expenses insurance., Would sale and educate clients of our product of final expenses., Would also work with insurance agents to transfer a lead for potential sale., Meet the performance goals established for the position in the areas of:...
Interpreter
Would respond to calls all over the United States to interpret., Translate word by word to our customers., Would work with judges, teachers, insurance agents, officers, etc. to interpret situations.
Customer Service Advocate
Respond to and resolve on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence., Help guide and educate customers about the fundamentals and...
Vendor
Deliver merchandise to supermarkets, Review sales to determine order amount, Stock merchandise, Work closely with store managers to increase sales
Medical Eligibility Specialist I
Accurately determine eligibility for medical services for the Elderly and People with Disabilities. Review clients, document information, gather data, determine benefits, verify case data, explain program benefits and requirements, would provide information and referral services to clients,...
UM Coordinator II
Develop, coordinate and authorize services, Maintain confidentiality of sensitive client information, Prepare reports to management, Work quickly and accurately while providing good customer service., Review requests from providers and authorize procedures, Reviewed requests to approve wheelchairs,...
Community Case Worker III
Determine client eligibility by interviews over the phone or home visit, Would work with clients with disabilities daily to determine eligibility, Develop, coordinate and authorize services, Conduct annual reviews for re-determinations, Prepare reports to management, Provide mentorship to...
Unemployment Insurance Examiner
Perform UI claims, Investigate and make determinations, Interview and perform data entry of gathered info, Explain applicable Acts and Laws to all parties, Review and process claim in timely fashion, Work quickly and accurately while providing good customer service.
Telemarketing Rep
Provide good customer service while satisfying orders, Trained to handle hostile and irate customers, Data entry and data retrieval to process orders, Also worked in quality control dept. monitoring others reps, Ensure reps being monitored were adhering to proper privacy guidelines with customer...
Telemarketing Rep
Outbound telemarketing representative, Under sales quota, Provide excellent customer service while selling a product, Under average handle time of call, Process orders when sale was accomplished, Adhere to privacy policies, Utilize proper telephone etiquette.