Experienced specialist in healthcare and customer service roles with a focus on medical records management and client support.
Applied CRM skills to manage client interactions and ensure satisfaction in healthcare and service industries.
Handled uploading, downloading, and coordinating requests for medical records across multiple organizations.
Responded to inquiries, resolved issues, and built relationships with customers across various channels.
Facilitated department task distribution and procedural guidance within healthcare and care settings.
CareLinx
Managed upload/download of patient medical records to profiles., Responded to customer inquiries and resolved issues via chat., Coordinated medical records requests with previous providers via email., Assigned and distributed tasks across departments, including Billing, Prescriptions, Referrals, and Prior Authorization teams.
Circle Medical
Answered customer inquiries via phone and online, providing service information and support., Verified accounts and resolved service issues., Built relationships with customers and managed escalation points., Supported back-office tasks such as handling emails, alerts, and tickets.
Aging Care, A Place for Mom
Guided local CS agents and departments on operational procedures., Verified and resolved service issues across all BR lines of business., Assisted via customer support chat and escalated issues through Jira.
Boss Revolution
Assisted customers with shipments, pickups, and tracking services., Provided account management and resolved service inquiries.
System Engineer
Computer Science Bachelor
Ensured effective written and verbal communication to address issues and support team collaboration.