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Project Manager with 10+ years in Software Development
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Competencies
Managed software development projects from initiation through delivery, ensuring scope and objectives are met.
Coordinated with clients and internal teams to facilitate clear communication and expectation management.
Allocated personnel and technical resources to optimize project execution and efficiency.
Implemented Agile practices such as Scrum and Kanban to improve team productivity and project transparency.
Identified potential project risks and developed mitigation strategies to minimize impact.
Education
Summary
Professional with over 10 years managing complex software projects, emphasizing stakeholder communication, resource planning, and Agile practices.
Key Achievements
- Led multiple project teams to successful delivery within deadlines and budgets.
- Developed comprehensive project plans, including scope, timelines, and resource allocation.
- Handled client communications and stakeholder management effectively across diverse projects.
Experience
Premium Bilingual Customer Service and Sales
Customer service to clients based on the United States, mostly on the east coast., Sale of products such as home security like cameras or alarms for doors and windows., Building rapport and having very good active listening.
Sales Executive
Spoke with travel agents directly to provide the best options for customers and book cruises., Building rapport and active listening.
Sales Executive
Establish a contact book with companies with annual revenue of more than 500 million dollars a year., Investigate the phone numbers and names of their Chief Officers, Vice Presidents, Directors., Contact them to invite them to the summits or conferences.
Collections Department
Outbound and inbound calls regarding past due amounts on service cards and credit cards., Negotiate payments to prevent card blockage.
Teacher
Introduce new vocabulary and improve pronunciation., Teach groups of 6 to 15 students.
Customer Service Bilingual
Inbound calls from United States and Canada regarding accounts., Provide solutions to customer issues.