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Insurance & Project Management Specialist with 10+ years of client-focused service
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Competencies
Provided support to clients in insurance, telecommunication, and airline industries, ensuring satisfaction.
Led and coordinated technical provisioning, client onboarding, and process improvements across multiple projects.
Performed DSL internet troubleshooting, VoIP setup, and policy data accuracy tasks.
Maintained organized records, managed billing inquiries, and supported agency operations.
Supervised staff at Piratas Bar, directed daily operations, and supervised customer service efforts.
Education
Languages
Summary
Experienced in insurance administration, project coordination, and technical support with a strong focus on client satisfaction and operational efficiency.
Key Achievements
- Managed multiple complex provisioning projects at Techtalkers, ensuring smooth operations and timely delivery.
- Supported diverse insurance lines including auto, homeowners, liability, and workers' compensation for U.S.-based clients.
- Streamlined renewal and policy documentation processes across roles, maintaining high accuracy and compliance.
Experience
Virtual Assistant – Renewals & Certificates
Handle policy renewals and Certificates of Insurance (COIs) for personal and commercial lines., Process payments and assist with billing inquiries and documentation., Ensure accuracy in policy data and timely communication with clients and carriers., Support agency operations by maintaining...
Insurance Assistant – Rovner and Company Insurance Agency
Supported personal and commercial lines for a U.S.-based insurance agency., Prepared new quotes, processed renewals, endorsements, and policy changes., Worked with Auto, Homeowners, General Liability, Workers’ Compensation, and Commercial Auto policies., Assisted licensed agents with client...
General Manager / Provisioning Specialist / Project Manager
Managed the DMR/Bubble Communications account, overseeing project timelines, deliverables, and stakeholder coordination to ensure smooth operations., Supervised end-to-end provisioning projects, including DSL circuit orders, number porting, technician scheduling, and installation follow-ups with...
Manager / Bartender / Waiter
Managed day-to-day operations of a busy bar and restaurant in El Tunco., Provided excellent customer service and staff supervision.
Technical Support Agent – Bell Canada
Assisted Canadian customers with DSL internet troubleshooting and technical support.
Customer Service / Billing Representative
Supported Lifeline customers with billing, mobile plan adjustments, and device issues.
Customer Service Representative – MetLife Dental
Assisted dental providers with insurance claim processes and account inquiries.
Customer Service Representative – US Airways
Assisted customers with flight changes, ticket bookings, and baggage inquiries.