This is my profileContact via CazVidEdwin
Customer Service & Sales Professional with diverse experience in client engagement
Contact
Quetzaltenango, Quetzaltenango, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and solutions to customers across multiple companies, focusing on client satisfaction
SalesIntermediate
Engaged in sales activities including client retention and promoting products/services
Problem ResolutionIntermediate
Resolved customer issues and created orders to facilitate smooth service experiences
Client CommunicationIntermediate
Communicated effectively with clients to address needs and ensure satisfaction
Education
Colegio Privado Liceo Guatemala
Colegio Privado Liceo Guatemala
BACHILLER EN COMPUTACION CON ORIENTACION CIENTIFICA
Colegio Privado Mixto Bilingüe El Valle De Occidente
Completed 2009
Universidad Mariano Gálvez de Quetzaltenango
Colegio El Valle de Occidente
Languages
Español100%
Ingles100%
Summary
Experienced customer service and sales individual with a background at multiple contact centers and support roles, skilled in client engagement and problem resolution.
Key Achievements
- Progressed through multiple customer service roles at various companies, demonstrating adaptability and growth
- Handled customer retention and sales, contributing to client satisfaction and revenue
- Performed problem resolution and order creation, ensuring efficient customer service operations
Experience
Sales agent
Alorica
November 2022
Retention and sales agent for CR in touch as home advisors
Customer service and sales
Conduent
11/18/2021 - 11/20/2022
Customer service
Allied Global
05/04/2021 - 02/04/2022
Problem resolution analyst
24/7
21/10/2020 - 31/05/2021
Create orders, Customer service
Customer service and sales
Telus
29/08/2016 - 13/12/2017
Skills
Customer ServiceSalesProblem ResolutionClient Communication
Published on CazVid - Jul 3, 2025