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Customer Support Specialist
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Competencies
Demonstrated experience with Client Relations.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Sales Support.
Demonstrated experience with Microsoft 365.
Demonstrated experience with Google Workspace.
Education
Languages
Summary
Customer Support Specialist open to new opportunities
Experience
Render Specialist/Customer Service Executive
Prepared and provided quotations for photo-editing services specially related to rendering projects, based on client requirements and project scope.. Communicated with clients to understand their requirement and clarify project details.. Coordinated with internal teams to ensure appropriate service delivery.. Transitioned to Customer support following the dissolution of the Render Department.. Provided multichannel customer support via chat, email and phone.. Provided service quotations, ensured timely follow-up on outstanding requests.. Provided basic technical support by guiding customers through password resets, temporary password creations and other account-related issues.
Collections Specialist
Managed customer accounts, followed up on outstanding balances, and maintained professional, solution-oriented communication.. Managed a high volume of daily collection calls, negotiating payments arrangements and following up on outstanding balances.. Followed established call-handling procedures to provide relevant information.
Program Specialist
Provided administrative and customer support for clinical trial programs, coordinating with internal teams and external stakeholders.. Managed daily calls to maintain constant communications with the insurance companies to make sure the necessary information is gathered and added to the correct account.
Corporate Travel Counselor
Coordinated corporate travel arrangements for the Canadian market using the Sabre system, including flights, hotels, and rail services.. Provided multichannel customer support via email and phone.
Tour Guide
Delivered guided experiences for international visitors, coordinated logistics, and promoted company services while ensuring high customer satisfaction.. Handled customer inquiries and provided accurate information regarding services, reservations, schedules and available options.. Coordinated with internal departments the missing reservations and ensured the client received their scheduled experience.. Assisted the incidents occurred during the transfer process.. Assisted with the training process for the new-hires.. Volunteered to support understaffed teams outside the primary area of responsibility following the COVID – 19 pandemic, demonstrating the flexibility, adaptability and a strong commitment to maintaining service quality.. Identified opportunities to recommend and upsell additional services and products, contributing to the overall guest experience and revenue generation.
Call Center Representative
Handled inbound calls in English, French, and Spanish to assist guests with hotel reservations and inquiries.. Coordinated reservation requests and changes for corporate clients and travel agencies, ensuring accurate booking details and timely follow-up.. Adhered to strict telephone etiquette and professional communications and call handling standards.
Concierge
Assisted hotel guests with check-ins, service requests, and tour bookings, ensuring a premium guest experience.. Handled guest issues and complaints, taking ownership of each case and coordinating with the appropriate departments to ensure timely and effective resolution.
Tour Conductor
Transported guests safely and promoted dolphin interaction programs, contributing to on-site sales and customer engagement.
Sales Representative
Provided travel consulting, destination information, and tour sales for major tourist destinations in Mexico.