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Jose
Call Center Agent & Supervisor with 8+ years in Customer Service and Sales
Video resume
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Competencies
Applied sales techniques across different campaigns including retail, real estate, and telecommunications.
Trained agents and managed staff development at contact centers.
Monitored call quality and assisted in sales closing to improve overall customer service.
Collected payments and advised customers on payment arrangements for healthcare services.
Conducted cold calls and set appointments for real estate and sales teams.
Education
Summary
Experienced call center agent and supervisor with extensive background in sales, team training, and quality assurance across diverse industries including healthcare, real estate, and telecommunications.
Key Achievements
- Trained agents and managed operations at Nexus Teleservices and Quality Contact Center
- Supported campaign openings and helped optimize sales processes
- Handled diverse roles including sales, collection, and appointment setting across multiple industries
Experience
Agent
Sales for My Education Student (MES), Helped to open Campaign for Nexus Teleservice, Trained agents for USRG campaign
Supervisor / Operation Manager
Listening to calls for quality assurance, Jumping on calls to assist with closing sales, HR duties, Training and managing staff
Collection Agent
Collecting payments for private hospitals, Advising customers on payment arrangements
Sales Rep
Selling Sprint phones and plans, Upselling products
Appointment Setter
Setting appointments for realtors and customers, Cold calling and emailing
Collection Agent
Collecting payments for private hospitals, Advising customers on payment arrangements
Acquisition
Cold calling homeowners to gauge interest in selling, Running numbers to assess property value, Texting homeowners to gather information