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Customer Service Representative at Accenture
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Competencies
Expertise in handling customer inquiries, resolving issues efficiently, and ensuring client satisfaction.
Skilled in reviewing and classifying digital content while applying quality standards and policies.
Effective communicator with experience in multichannel support and clear, concise information exchange.
Capable of managing multiple tasks efficiently, prioritizing workload, and meeting deadlines.
Proficient in handling data, digitization, and utilizing Microsoft Office tools to optimize processes.
Education
Languages
Summary
Dedicated professional with experience in customer support, digital content moderation, and effective communication. Skilled in handling high-volume cases, ensuring quality, and delivering excellent service in dynamic environments.
Key Achievements
- Managed over 40 insurance cases daily, ensuring prompt resolution and customer satisfaction.
- Reviewed and classified high volumes of digital content, maintaining quality and policy adherence.
- Developed strong communication skills through multichannel customer interactions and content moderation.
- Enhanced attention to detail and problem-solving abilities in fast-paced environments.
- Proficient in Microsoft Office 365 and information management, improving workflow efficiency.
Experience
Representante de Servicio al Cliente
Atención directa a clientes en seguros de robo/pérdida y seguros de viajes, gestionando más de 40 casos diarios.. Resolución de consultas, seguimiento de casos y comunicación con distintos departamentos.. Manejo de información sensible con precisión y confidencialidad.. Escalamiento de casos y actualización de estado de reclamos.. Enfoque en brindar soluciones claras y oportunas al cliente.
Moderador de Contenido
Revisión y clasificación de alto volumen de contenido en plataformas digitales.. Aplicación de políticas y criterios de calidad en el análisis de información.. Desarrollo de atención al detalle y toma de decisiones rápidas.. Trabajo con herramientas digitales y cumplimiento de objetivos de productividad.