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José
Customer Service Representative with 6+ years in client interaction
Video resume
Customer service representative
Hello. My name is Jose David. I have more than 6 years providing customer service. This is a position I love and I really find it fascinating. The interaction with people, being able to help the person, everything related to this position is exciting for me as I love to interact with people and being helpful for them
Contact
Medellín, Departamento de Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Experienced in engaging with customers, providing support, and ensuring positive interactions.
Active ListeningAdvanced
Skilled in understanding customer needs and concerns through attentive listening.
EmpathyAdvanced
Able to relate to customers' situations and provide compassionate support.
Rapport BuildingAdvanced
Proficient in establishing trust and strong relationships with clients.
Human PsychologyIntermediate
Background in psychology facilitating better understanding of human behavior to enhance customer interactions.
Summary
Customer service representative with over 6 years of experience, recognized for strong soft skills and empathetic communication, complemented by a background in psychology.
Key Achievements
- Accumulated over 6 years of experience in customer service roles, demonstrating role longevity and commitment.
- Developed strong soft skills including active listening, empathy, and rapport-building applied consistently in customer interactions.
- Aligned professional experience with psychological background to enhance customer engagement and understanding.
Skills
Customer ServiceActive ListeningEmpathyRapport BuildingHuman Psychology
Published on CazVid - Jul 3, 2025