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José
Shipping and delivery support
Contact
Competencies
Experiencia demostrada en Email Management.
Experiencia demostrada en live chat.
Experiencia demostrada en inbound/outbound calls.
Experiencia demostrada en Customer Relationship Management (CRM) systems.
Experiencia demostrada en ticketing workflows.
Education
Languages
Summary
Shipping and delivery support buscando nuevas oportunidades
Experience
Shipping and delivery support
Provided real time, bilingual solutions for customers and delivery personnel to guarantee successful package deliveries.. Resolved logistical and delayed complications, as well as missing orders.. Collaborated closely with international logistics teams to optimize the delivery experience and prevent recurring issues.
Sales and customer experience
Delivered quality customer care and account support in 100% fluent English to North American clients via phone and emails.. Guided players step by step through platform navigation, money transactions, and account verification processes with patience and clarity.. Managed high volume daily ticket workflows, meeting strict targets for response time and resolution.