Applied statistical methods and tools like Excel and SQL to analyze complex datasets.
SQLExpert
Used SQL extensively to extract, manipulate, and manage large volumes of data.
Data VisualizationAdvanced
Created interactive dashboards and reports using Power BI and Tableau for stakeholders.
Project ManagementIntermediate
Coordinated cross-functional teams to deliver data projects within deadlines.
Education
High School Degree
The Valley Bilingual School
2002-2005
Middle School
San Martin School
1998-2000
Flight Center School
2005-2006
Universidad Latina De Costa Rica
2014-2017
Summary
Dedicated data analyst with expertise in delivering actionable insights through comprehensive data analysis and visualization, supporting decision-making processes.
Key Achievements
Led data analysis projects that enhanced reporting accuracy and efficiency
Developed a comprehensive dashboard for real-time data monitoring
Streamlined data collection processes, reducing turnaround time by 20%
Experience
Sales Agent
Ricesa Appliances Store
2004-2005 - 2005-2005
Coocker
El Martinese, Pizzeria
2005-2006 - 2006-2006
Sales Agent
Importadora Del Norte
2006-2007 - 2007-2007
Sales Agent
Penny Lane Sports Store
2006-2007 - 2007-2007
Cargo Agent
Continental Cargo
2007-2008 - 2008-2008
Customer Service Agent
Western Union
2009-2009 - 2009-2009
Customer Service Representative
Teletech
2009-2010 - 2010-2010
Customer Service Representative
Amason
2010-2011 - 2011-2011
Customer Service Representative
WNS
2012-2013 - 2013-2013
Customer Service Representative
Convergys
2016-2016 - 2016-2016
Collections Agent
Client Services Incorporated
2017-2017 - 2017-2017
Customer Service Agent
Harmon Research
2018-2019 - 2019-2019
Agent
Diálog Direct
03/2019 - 10/2023
Tech Support Agent
Sykes
02/2021 - 03/2022
Collections Agent
Bil Gosling
04/2022 - 11/2022
CSR
Infosys
02/2023 - 08/2023
Skills
Data AnalysisSQLData VisualizationProject Management