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Customer Service and Safety with 5+ years of experience in retail and recreational industries
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Competencies
Engaged with customers to address inquiries, facilitate sales, and ensure satisfaction.
Implemented safety protocols and monitored environments to protect pool visitors.
Conducted basic testing of pool water parameters to maintain health standards.
Utilized active listening and clear communication in customer interactions and safety oversight.
Provided basic first aid assistance during minor injuries at the recreational facility.
Education
Languages
Summary
Dedicated individual with experience in customer interactions, safety enforcement, and environmental monitoring, seeking to leverage skills in retail and recreational sectors.
Key Achievements
- Maintained safety standards and monitored water quality as a Lifeguard ensuring a safe environment
- Assisted customers with orders, payments, and plan selections, enhancing customer satisfaction
- Performed safety procedures and provided first aid support in a recreational setting
Experience
Professional Lifeguard
Ensured the proper use of safety practices and procedures while operating the pool in addition to opening and closing procedures., Assisted pool users with superficial injuries may be presented, using First aid in specific situations., Maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings., Testing water chlorine levels, pH and some others.
Customer Sales Representative
Cold calling to the current customers to offer new phone devices alternatives and new wireless plans the company was performing., Assisted customers in setting up their orders, and confirming payment status and shipping details.