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IT Support & Customer Service Specialist with 5+ years of tech and admin expertise
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Competencies
Provided technical assistance using Microsoft 365, Azure, Salesforce, and other systems to ensure smooth daily operations.
Delivered customer support through follow-ups and needs assessment to foster loyalty and satisfaction.
Prepared reports, legal demands, insurance documents, and managed case reports ensuring compliance and accuracy.
Managed multiple projects and maintained records, invoices, and database updates to support organizational goals.
Worked closely with various departments, facilitated project development, and managed communication channels.
Education
Languages
Summary
Experienced in technical support, customer service, and administrative roles with a focus on process efficiency and client satisfaction.
Key Achievements
- Supported multiple departments at Profesor X S.A.S with technical and administrative tasks, ensuring efficient operations.
- Handled medical record requests and prepared legal demands, demonstrating versatility in administrative roles.
- Maintained and updated databases, managed budgets, and prepared reports, highlighting strong organizational skills.
Experience
IT technical support
Use and knowledge of Microsoft 365, Ring Central, Salesforce, Smokeball, Nitro, Azure, Endpoint., Teamwork to facilitate the achievement of objectives., Use of computer and technological systems., Collaboration with the different departments of the company., Development of projects and programs., Maintenance of order and cleanliness in the work area., Constant updating of knowledge required for the position., Problem solving and attention to incidents., Maintenance of the database and records., Efficient fulfillment of assigned tasks., Control and follow-up of budgets and expenses., Customer service and attention., Preparation of reports and briefings., Documentation and file management., Performing administrative tasks., Request for police reports., Requesting and sending letters to Hospitals and EMS., Preparation of lawsuits., Arrangement of insurance company documentation., Organizing case reports and invoices., Medical follow-up of clients.
Medical Records Requester and prepare Demand
Sales Representative
Follow up with customers after the sale to ensure their satisfaction., Support in administrative tasks such as issuing invoices and updating inventories., Adequate attention to customers to achieve customer loyalty., Identification of customer needs to offer them the best sales alternative.