Experienced developer specializing in full-stack web applications with a strong focus on JavaScript frameworks and backend integration.
Utilized JavaScript extensively for building interactive front-end features and dynamic web pages.
Developed reusable components and optimized user interfaces in React.js framework.
Implemented server-side logic and APIs using Node.js and Express.js.
Managed codebase using Git, overseeing branching, merging, and code reviews.
Teleperformance
Answered Constant flow of calls with minimal wait times., Provided primary customer Support to internal and external customers., Updated account information to maintain customer records.
TTec
Answered Constant flow of calls with minimal wait times., Provided primary customer Support to internal and external customers., Updated account information to maintain customer records., Upsell customer with new Tv package deals., Take payments.
Results Cx
Updated account information to maintain customer records., Utilized customer service software to manage interactions and track customer satisfaction., Answered constant flow of calls with minimal wait times., Responded to customer request for products, services, and company information., Provided primary customer support to internal and external customers., Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Alorica
High School Diploma
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Answered Constant flow of calls with minimal wait times., Provided primary customer Support to internal and external customers., Updated account information to maintain customer records., Provide real life support to drivers who were lost or needed guidance on how to proceed in specific scenarios., Helped drivers with missing payments.
